Beginner to employment-ready foundation
Prompt Engineering
Design, test and improve reliable prompts for modern AI tools.
Approximately 12 guided hours
What is taught
- Prompt goals, context and constraints
- Clear instructions and output formats
- Examples and reusable templates
- Decomposition and iterative prompting
- Evaluation and error analysis
- Grounding, privacy and responsible use
Practical work: Prompt improvement exercises · Reusable workplace prompt portfolio · Output evaluation activities
Beginner to employment-ready foundation
ServiceNow ITSM + Developer
Learn ITSM, ServiceNow administration and secure platform development.
Approximately 20 guided hours
What is taught
- ITSM terminology and service lifecycle
- ServiceNow navigation and data model
- Users, groups, roles and access
- Incident, problem, change and request workflows
- Tables, forms, lists and configuration
- Client scripts, business rules and GlideRecord
Practical work: Platform configuration activities · Script and workflow exercises · Three guided capstone scenarios
Beginner to employment-ready foundation
Python Full Stack
Build practical Python and full-stack development foundations.
Approximately 16 guided hours
What is taught
- Python syntax, variables and data types
- Conditions, loops, functions and collections
- Object-oriented programming fundamentals
- Errors, files, testing and debugging
- SQL and database fundamentals
- Web and API concepts
Practical work: Guided coding exercises · One small employment-readiness project · Knowledge checks and final assessment
Beginner to employment-ready foundation
Java Full Stack
Learn Java and modern full-stack application development.
Approximately 18 guided hours
What is taught
- Java syntax and program structure
- Control flow, methods and collections
- Object-oriented programming
- Exceptions, debugging and testing
- SQL and database fundamentals
- Backend and API concepts
Practical work: Guided coding exercises · One small employment-readiness project · Knowledge checks and final assessment
Beginner to portfolio-ready foundation
UI/UX Fundamentals
Learn user research, interaction design, accessible visual systems, prototyping, usability testing and portfolio presentation.
Approximately 10 guided hours
What is taught
- User-centred design and problem framing
- Research planning and evidence synthesis
- Personas, journeys and task flows
- Information architecture and interaction design
- Wireframes and prototypes
- Visual hierarchy, typography and components
Practical work: Research and synthesis activities · Wireframing and prototyping exercises · Usability-test planning and analysis
Foundation to placement-assessment readiness
Aptitude + English Proficiency
Prepare for quantitative, reasoning and English placement assessments.
Approximately 18 guided hours
What is taught
- Arithmetic, percentages and ratios
- Averages, time-work and data interpretation
- Series, coding and logical deduction
- Arrangements and analytical puzzles
- Grammar and sentence correction
- Reading comprehension
Practical work: Worked aptitude sets · Timed reasoning practice · Professional communication exercises
Beginner to customer-support interview readiness
Customer Support & BPO Career Readiness
A practical career-readiness programme that strengthens workplace English, customer communication, problem-solving and interview performance for voice, non-voice, support and operations roles.
Approximately 28 guided hours
What is taught
- BPO, BPM and support-industry foundations
- Workplace English and grammar
- Spoken communication and active listening
- Customer service, empathy and ownership
- Probing, problem-solving and escalation
- Professional voice-process call flow
Practical work: Twelve module checks with scenario-based questions · Speaking, listening, grammar and response-rewrite activities · Mock call, chat and email support exercises
Foundation to workplace-ready
Business Communication & Professional English
Communicate clearly in workplace conversations, email, meetings and presentations.
Approximately 18 guided hours
What is taught
- Professional English
- Grammar for clear work
- Email writing
- Listening and feedback
- Meetings
- Presentations
Practical work: Message rewrites · Meeting simulations · Presentation practice
Foundation to interview-ready
Interview Skills & Personal Branding
Build truthful career stories, interview structure and a consistent professional profile.
Approximately 18 guided hours
What is taught
- Career story
- Resume evidence
- HR interviews
- STAR method
- Strengths and weaknesses
- LinkedIn and networking
Practical work: STAR evidence bank · Resume walkthrough · Profile audit
Foundation to entry-level sales readiness
Sales & Negotiation Fundamentals
Learn ethical prospecting, discovery, pitching, objection handling, negotiation and follow-up.
Approximately 18 guided hours
What is taught
- Ethical sales
- Prospecting
- Qualification
- Discovery
- Pitching
- Objections
Practical work: Outreach writing · Discovery role-play · Objection drills
Practical foundation
Financial Literacy for Young Professionals
Make safer early-career decisions about salary, budgets, banking, credit, insurance, taxes and investing.
Approximately 18 guided hours
What is taught
- Salary basics
- Budgeting
- Emergency savings
- Banking and payments
- Credit and loans
- Insurance
Practical work: Offer comparison · Personal budget · EMI review
Foundation to campaign-ready
Digital Marketing Fundamentals
Plan, execute and measure ethical entry-level digital marketing across content, search, social, email and paid campaigns.
Approximately 18 guided hours
What is taught
- Marketing goals
- Personas
- Content marketing
- Social media
- SEO
- Funnels and leads
Practical work: Campaign briefs · Content plans · Funnel reviews
Program completion does not guarantee employment or influence an employer’s hiring decision.