← All programs

₹499 employment-readiness program

ServiceNow ITSM + Developer

Learn ITSM, ServiceNow administration and secure platform development.

Beginner to employment-ready foundationApproximately 20 guided hours

Direct UPI payment is manually verified. Access activates after confirmation.

What is taught

  • ITSM terminology and service lifecycle
  • ServiceNow navigation and data model
  • Users, groups, roles and access
  • Incident, problem, change and request workflows
  • Tables, forms, lists and configuration
  • Client scripts, business rules and GlideRecord
  • Flow Designer, integrations and security
  • ServiceNow interview and scenario practice

What you should be able to do

  • Explain core ITSM processes clearly
  • Navigate and configure common platform records
  • Describe client-side and server-side development
  • Build guided workflow and scripting exercises
  • Respond to common ServiceNow interview scenarios

Practical work and assessment

  • Platform configuration activities
  • Script and workflow exercises
  • Three guided capstone scenarios
  • Knowledge checks and final assessment

Who this is for

Students and fresh graduates preparing for entry-level ServiceNow roles.

Learning access

  • ServiceNow ITSM, Development & GenAI Career Program

This program builds practical entry-level readiness. It does not claim to create an expert developer, guarantee employment or influence an employer’s hiring decision.